Ayudar has been engaged with a major high street Bookmaker for over 10 years. Over this period we have assisted in ongoing telephony, network and data centre strategy. As part of this engagement we have proactively managed debt recovery and spend reduction.
Our relationship has resulted in the following benefits for our client:
- £40k p.a. saved on unused lines;
- £56k p.a. saved on line services;
- £20k p,a, on shop audits;
- 25% improvement in call handling at call centres;
- £108k p.a. saved on line rentals;
- £37k rebate on maintenance charges;
- £1.3m savings on broadband services;
- £41k p.a. saved on Inbound calls;
- £580k saving on mobiles;
- Over £1m p.a. saved on costs through standardisation of the shop estate and identification of unused sites;
- Increased in-bound call handling resulting a greater number of transactions being processed;
- Over £700k in rebates and bonus payments from current suppliers;
- Reduction of 31 suppliers to one strategic partner;
- Migration of 980 servers to a managed data centre environment;
- Virtualisation of 91% applications.
The relationship with our client is ongoing post transformation.