Telephony and Contact Centre Management

Ayudar has over 25 years experience in the design and optimisation of contact centres including multi site and virtual contact centres.

Ayudar provides expert assistance in Contact Centre procurement, including the specification, design production, procurement and on-going management.

We analyse your agent activity and their call flows, we also assist with optimisation and have developed bespoke software to determine how many unique callers you are dealing with at any given time.

In addition we will advise on Voice Recording and PCI DSS compliance.